Terms of Service

1. Definitions

“Service” means the PMT1 website, web application, mobile applications when available, and related support. “Workspace” means Customer’s private area of the Service. “Users” means the people Customer invites or allows into its Workspace, including outside collaborators. “Customer Data” means everything Customer and its Users enter, upload or generate in the Workspace, including records, photos, documents, signatures, audio and messages to the assistant. “Plan” means the subscription Customer selects, with the limits and price shown at purchase. “Policies” means the documents listed in our Legal center, which are part of these Terms.

2. Who may use the Service

The Service is for business and professional use, not for personal, family or household purposes. Users must be at least 18 years old. You may not use the Service if you are barred from doing so under U.S. law, including sanctions and export rules.

3. The Service and changes to it

We will make the Service available to you under these Terms and your Plan. We improve the Service continuously and may add, change or remove features. We will not materially reduce the core functionality of a paid Plan during a period you have already paid for; if we do, you may cancel and receive a pro-rated refund of prepaid fees for the remainder of that period.

Our website describes features that are available and, separately, features that are in development. Features described as in development, planned or “on the way” are not commitments, and you should not buy on the expectation of them.

4. Accounts and Users

• One person, one sign-in. Each User must have their own account. Shared logins are not allowed.
• You are responsible for your Users — for whom you invite, the roles you give them, what they do in your Workspace, and for removing people who should no longer have access.
• Keep credentials confidential. Use strong passwords and turn on two-step sign-in where you can. Tell us promptly at security@pmt1.com if you suspect unauthorized access.
• Administrators of your Workspace can see, change, export and delete Customer Data, manage Users and change your Plan.
• Outside collaborators you invite (for example a general contractor, engineer or subcontractor) are your Users for the purposes of these Terms.
• The contact details you give us must be accurate and kept up to date. We send legal and billing notices to the Workspace owner’s email address.

5. Free trials and beta features

We may offer a free trial for the period shown at sign-up. At the end of a trial the Workspace becomes read-only unless a paid Plan is active. If you provided a payment method at sign-up, your paid Plan starts and your payment method is charged when the trial ends unless you cancel before then — the sign-up page tells you which applies.

Features labeled beta, preview or early access are provided “as is”, may change or end at any time, and are not covered by any warranty or support commitment. If you are given access to a Plan at no charge, we may end the complimentary period on notice, after which continued use requires a paid Plan.

6. Fees, renewals and taxes

• Billing. Paid Plans are billed in advance, monthly or annually, in U.S. dollars, through our payment processor, Stripe. We never receive or store your full card number.
• Automatic renewal. Your Plan renews automatically for successive periods of the same length (monthly or annual) at the then-current price, and your payment method is charged at each renewal, until you cancel. You can cancel online at any time in Settings → Plan & billing.
• One-time purchases. Extra Assistant actions are sold as one-time packs at the price shown when you buy them. A pack does not renew and is never bought for you automatically; how packs are used, carried over and refunded is set out in our AI Terms and Refund & Cancellation Policy.
• Price changes. We may change prices. We will give the Workspace owner at least 30 days’ notice by email before a new price applies to your next renewal.
• Taxes. Prices do not include sales, use, value-added or similar taxes. Where we are required to collect them they are added at checkout and shown on your invoice. You are responsible for any other taxes on your purchase, except taxes on our income.
• Failed payments. If a payment fails we will notify you and retry. If it remains unpaid we may make the Workspace read-only, and later suspend it, until the balance is paid.
• Disputes. If you believe a charge is wrong, contact support@pmt1.com within 60 days so we can fix it.

Cancellations and refunds are covered by our Refund & Cancellation Policy.

7. Plan limits

Each Plan includes limits — for example on full users, active projects, storage and assistant usage — shown on our pricing page and in your Workspace. If you reach a limit we will ask you to upgrade or reduce usage, and some actions (such as inviting another full user) may be blocked until you do. We will not delete Customer Data because you exceeded a limit.

8. Your data

• Ownership. As between you and us, you own Customer Data. We claim no ownership of it.
• Our permission to use it. You give us a limited, non-exclusive license to host, copy, transmit, display and process Customer Data only as needed to provide, secure and support the Service for you, to comply with law, and as you otherwise direct.
• Your responsibilities. You are responsible for the accuracy, quality and legality of Customer Data and for having the rights and permissions needed to put it in the Service — including any notice to or consent from people who appear in photos, recordings, crew lists or sign-in sheets.
• Sensitive information. The Service is not designed for Social Security numbers, bank or card numbers, medical information, or information about children. Do not put them in the Service.
• Export. You can export your records at any time while your Workspace is active or read-only.
• After you leave. For 30 days after your subscription ends you can still sign in to export. After that we delete Customer Data from active systems; copies in backups age out within about 35 days after that.
• Aggregated data. We may use information about how the Service is used that does not identify you, your Users or your projects (for example, feature usage counts and performance metrics) to operate and improve the Service.

9. Privacy and data processing

Our Privacy Policy explains how we handle personal information. Where we process personal data on your behalf, our Data Processing Addendum applies and is part of these Terms.

10. Acceptable use

You and your Users must follow our Acceptable Use Policy. We may remove content or suspend access that violates it, as described there.

11. The AI assistant

The Service includes an AI assistant. Its use is governed by our AI Terms. In short: it can be wrong; you are responsible for reviewing what it produces and for the changes it makes at your request; your content is not used to train AI models; and your Workspace administrators can switch it off.

12. Electronic signatures and records

The Service lets people sign records electronically — for example a time-and-material ticket, a toolbox talk or a pre-task plan. You agree that electronic signatures and records created in the Service are intended to have the same effect as handwritten signatures and paper records, consistent with the U.S. Electronic Signatures in Global and National Commerce Act and state electronic-transactions laws.

You are responsible for deciding whether an electronic signature is appropriate and sufficient for your purpose, for confirming the identity and authority of the person signing, and for any notice or consent that person is entitled to. We are not a party to any document signed in the Service and do not guarantee that a signed record will be accepted or enforceable in a particular situation.

You also agree that we may provide these Terms, notices and other communications to you electronically.

13. Third-party services

We use third-party providers to run the Service; they are listed on our Subprocessors page. Payment pages are operated by Stripe and are subject to Stripe’s own terms and privacy policy. We are not responsible for third-party services you choose to use alongside PMT1.

14. Our intellectual property and your feedback

We and our licensors own the Service, including its software, design, text, graphics and trademarks. Subject to these Terms we grant you a non-exclusive, non-transferable right to use the Service during your subscription for your internal business purposes. You may not copy, modify, reverse-engineer, resell or build a competing product from the Service, except to the extent the law does not allow that restriction.

If you send us ideas or suggestions, we may use them without restriction or payment. We will not identify you as the source without your permission.

15. Confidentiality

Each party will protect the other’s non-public information that a reasonable person would understand to be confidential — for us, that includes Customer Data — using at least reasonable care, will use it only to perform under these Terms, and will disclose it only to people and providers who need it and are bound to protect it. This does not apply to information that is or becomes public through no fault of the recipient, was already known, is independently developed, or is rightfully received from someone else. A party may disclose confidential information when legally required, after giving notice where the law allows.

16. Security and incidents

We maintain administrative, technical and physical safeguards designed to protect Customer Data, described on our Security page. If we confirm a security incident that resulted in unauthorized access to your Customer Data, we will notify the Workspace owner without undue delay and in any case within 72 hours of confirming it, and will share what we know so that you can meet your own obligations.

17. Not professional advice; jobsite safety

PMT1 is a record-keeping and coordination tool. It does not provide engineering, legal, safety, tax or accounting advice. It does not replace your safety program, your compliance with building codes, OSHA or other regulations, your contractual notice obligations, or professional judgment on the jobsite. Reminders and dashboards are aids, not guarantees: you remain responsible for deadlines, inspections, certifications and notices. Do not use a phone or tablet where doing so is unsafe.

18. Availability and support

We work to keep the Service available around the clock, but we do not promise that it will be uninterrupted or error-free, and no service-level commitment applies unless we have agreed to one in a signed writing. We may carry out maintenance, with advance notice when practical. Support is provided by email and through the in-app feedback form, at the level described for your Plan.

19. Warranties and disclaimers

Each party confirms that it has the authority to enter into these Terms. We warrant that during a paid subscription the Service will perform materially as described in our then-current product descriptions. If it does not, tell us, and we will use reasonable efforts to correct it; if we cannot within a reasonable time, you may cancel and receive a pro-rated refund of prepaid fees for the remaining period. That is your exclusive remedy for a breach of this warranty.

Except as stated in this section, the Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that output of the AI assistant is accurate or complete.

20. Limitation of liability

To the fullest extent permitted by law: (a) neither party will be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, goodwill or data, even if told they were possible; and (b) each party’s total liability arising out of or relating to these Terms or the Service will not exceed the amounts you paid or owe us for the Service in the 12 months before the event giving rise to the claim.

These limits do not apply to your obligation to pay fees, to either party’s indemnification obligations below, or to liability that cannot be limited by law. They apply to every theory of liability and even if a remedy fails of its essential purpose.

21. Indemnification

By us. We will defend you against any third-party claim alleging that the Service, as we provide it, infringes that party’s U.S. patent, copyright or trademark, or misappropriates a trade secret, and will pay the damages and costs finally awarded or agreed in settlement. If such a claim arises we may modify the Service, obtain a license, or end your subscription and refund prepaid fees for the remaining period. We have no obligation for claims arising from Customer Data, from use of the Service in breach of these Terms, or from combining the Service with things we did not provide.

By you. You will defend us against any third-party claim arising from Customer Data, from your or your Users’ use of the Service in breach of these Terms or the law, or from a dispute between you and your Users, customers or project participants, and will pay the damages and costs finally awarded or agreed in settlement.

The party seeking defense must give prompt notice, allow the other to control the defense and settlement (no settlement may admit fault or impose obligations on the indemnified party without its consent), and cooperate reasonably.

22. Term, suspension and termination

• These Terms apply from when you first accept them until your subscription ends and your Workspace is closed.
• You may cancel at any time, as described in the Refund & Cancellation Policy.
• We may suspend access immediately if needed to address a security risk, unlawful activity or a serious violation of the Acceptable Use Policy, and will tell you why as soon as we reasonably can.
• Either party may terminate for a material breach that is not cured within 30 days after written notice (10 days for non-payment).
• We may stop offering the Service altogether on at least 90 days’ notice, with a pro-rated refund of prepaid fees.
• When the subscription ends, your right to use the Service ends, subject to the 30-day export period in “Your data”. Sections that by their nature should survive — including fees owed, confidentiality, disclaimers, limits of liability, indemnification and governing law — survive.

23. Changes to these Terms

We may update these Terms. If a change is material we will notify Workspace owners by email or in the app at least 30 days before it takes effect, unless the change is required sooner by law or addresses a security issue. If you do not agree, you may cancel before the change takes effect; continuing to use the Service afterwards means you accept the updated Terms. Earlier versions are available on request.

24. Governing law and disputes

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-law rules. Before filing a claim, each party agrees to try to resolve the dispute informally by writing to the other (to us at legal@pmt1.com) and allowing 30 days for a good-faith discussion. Any lawsuit must be brought exclusively in the state or federal courts located in Utah, and each party consents to their jurisdiction. To the extent the law allows, each party waives the right to a jury trial. Either party may seek injunctive relief in any competent court to protect its confidential information or intellectual property.

25. General

• Entire agreement; order of precedence. These Terms and the Policies are the entire agreement about the Service and replace earlier discussions. If we have both signed a separate written agreement, that agreement controls where it conflicts. Terms on your purchase orders do not apply.
• Assignment. Neither party may assign these Terms without the other’s consent, except to a successor in a merger, acquisition or sale of substantially all of its business, on notice.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, utility or internet failures, government action or failures of third-party providers — other than payment obligations.
• Export and sanctions. You will comply with U.S. export-control and sanctions laws and will not allow access from embargoed countries or by prohibited persons.
• U.S. Government users. The Service is “commercial computer software” and is licensed with only the rights set out in these Terms.
• Notices. We send notices to the Workspace owner’s email and may also post them in the app. Send legal notices to us at legal@pmt1.com.
• Publicity. We will not use your name or logo in our marketing without your permission.
• Relationship. The parties are independent contractors. There are no third-party beneficiaries.
• Severability; waiver. If a provision is unenforceable, the rest remains in effect. Not enforcing a right is not a waiver of it.