How do modules and sizes work?
Your subscription is a company size (full users, active projects and jobs, storage, legacy assistant actions each month) plus the modules you run: Projects, Service calls, the Shop, Manpower, the File Server and Precon. Each module is priced on its own line; Precon includes the File Server. Nothing else is required: a service shop can run Service calls alone. Within a module, every feature is in every size; the sizes differ only in users, projects, storage and legacy assistant actions. Companies that joined before modules keep what they have at the price they pay.
How is Precon’s document processing charged?
On top of the Precon module, per project. Before the model reads anything, Precon prepares a quote for that project — the documents and their versions, the work (analyses, briefs, takeoff suggestions, questions), an itemised estimate from the provider’s exact count, and a hard maximum. Preparing the quote transmits the selected documents to the AI provider’s token-count API; no paid completion is made and nothing is charged until an owner approves. You then pay what is actually used plus the disclosed processing margin, never more than the maximum you approved; using less costs less. Usage the provider could not confirm is shown as pending and is never billed as if it were known. A change of documents or scope needs a new quote, and each approved quote adds to the project’s cumulative maximum.
What are legacy assistant actions, and what if we run out?
Until your owner turns on the Ask AI usage preview, one question or one task for the assistant is one action — asking what is overdue, having it write an RFI, or turning a recorded walk into a daily log. Every plan includes a number of actions each month, and they start again on the 1st. Owners and admins are told when 80% are used and again when they are gone. If you need more before the 1st, an owner or admin can add a pack in Settings: a one-time purchase that never renews, is used only after the month’s included actions, and carries over until it is used. Nothing is charged automatically.
How will Ask AI usage be priced?
Ask AI is moving to usage-based pricing. Today it is an optional preview an owner turns on in Settings → AI usage: it charges $0, creates no debt and holds all collection, and shows each month’s use at the published usage price against company and per-person dollar budgets. Packs and contracts are kept as they are, never converted. Charging needs a separate review, the owner’s acceptance of metered usage, and at least 30 days’ notice by email before the new fee applies at your next renewal. It never starts automatically. Read more.
Who counts as a full user?
Anyone on your team who signs in: owners, admins, project managers, superintendents, foremen, office staff and read-only viewers. Outside collaborators — an architect, engineer or owner’s rep you give a read-only view of a project — do not use a full seat, and neither do sub-foremen who only fill in their own part of the daily log and add photos.
How does the free trial work?
You get the full product for the trial period shown on the plan. When it ends, choose a plan to keep going. If you do nothing, your workspace becomes read-only — your data stays put and you can still export it.
Does my plan renew automatically?
Yes. Monthly plans renew each month and annual plans each year, at the price shown, until you cancel. You can cancel online any time from Settings → Plan & billing; you keep access through the period you have paid for.
Can I change plans or modules?
Yes, any time, from Settings → Plan & billing: pick the size and tick the modules, see the total, and save. A module you drop closes for everyone in the company at the end of the period — nothing is deleted, and it opens again when it is added back. Upgrades take effect right away and our payment processor, Stripe, prorates the difference.
Do you offer refunds?
Monthly and annual fees are generally not refundable, but we make exceptions when something went wrong on our side. The details are in our refund and cancellation policy. Read more.
Is sales tax included?
No. Prices are shown before tax. Where sales tax applies to software subscriptions, it is calculated and added at checkout.
Who can see my company’s data?
Only your team. Every company’s data is separated at the database level, and people inside your company see only the projects they are on. Our staff access customer data only when needed for support or operations, and that access is logged. Read more.
Do you handle our card numbers?
No. Payment is handled entirely by Stripe. Card details never touch our servers.
What happens to my data if I cancel?
You can export it at any time, and for 30 days after your subscription ends. After that it is deleted from our systems, and from backups as they age out. Read more.