Is anything held back for the top plan?
No. Plans, daily logs, scheduling, RFIs, change orders, T&M, procurement, budget, inspections, safety, documents, models, 360 walkthroughs and the assistant are in every plan. Plans differ by how many full users, active projects, storage and assistant actions you get.
What is an assistant action, and what if we run out?
One question or one task for the assistant is one action — asking what is overdue, having it write an RFI, or turning a recorded walk into a daily log. Every plan includes a number of actions each month, and they start again on the 1st. Owners and admins are told when 80% are used and again when they are gone. If you need more before the 1st, an owner or admin can add a pack in Settings: a one-time purchase that never renews, is used only after the month’s included actions, and carries over until it is used. Nothing is charged automatically.
Who counts as a full user?
Anyone on your team who signs in: owners, admins, project managers, superintendents, foremen, office staff and read-only viewers. Outside collaborators — an architect, engineer or owner’s rep you give a read-only view of a project — do not use a full seat, and neither do sub-foremen who only fill in their own part of the daily log and add photos.
How does the free trial work?
You get the full product for the trial period shown on the plan. When it ends, choose a plan to keep going. If you do nothing, your workspace becomes read-only — your data stays put and you can still export it.
Does my plan renew automatically?
Yes. Monthly plans renew each month and annual plans each year, at the price shown, until you cancel. You can cancel online any time from Settings → Plan & billing; you keep access through the period you have paid for.
Can I change plans?
Yes, any time, from Settings → Plan & billing. Upgrades take effect right away and our payment processor, Stripe, prorates the difference.
Do you offer refunds?
Monthly and annual fees are generally not refundable, but we make exceptions when something went wrong on our side. The details are in our refund and cancellation policy. Read more.
Is sales tax included?
No. Prices are shown before tax. Where sales tax applies to software subscriptions, it is calculated and added at checkout.
Who can see my company’s data?
Only your team. Every company’s data is separated at the database level, and people inside your company see only the projects they are on. Our staff access customer data only when needed for support or operations, and that access is logged. Read more.
Do you handle our card numbers?
No. Payment is handled entirely by Stripe. Card details never touch our servers.
What happens to my data if I cancel?
You can export it at any time, and for 30 days after your subscription ends. After that it is deleted from our systems, and from backups as they age out. Read more.